FAQ
Here is the list of the most frequently asked questions
1. What are the payment options?
Credit Card (Visa or MasterCard)
EFT (Electronic Fund Transfer) Recurring
EFT (Electronic Fund Transfer) One-Time
Personal Check or Money Order
Cash Payments
2. Can I keep my damaged parts?
No, if you use our discount program, you are not entitled to keep the damaged parts. At the discretion of the company, all damaged parts are either picked up by our salvage dealer or disposed of by the repair facility.
3. Do I need an appointment for an estimate?
No. Have your bike dropped off or towed to our facility. Never ride a bike that could be unsafe due to damages. We will gladly help arrange for your motorcycle to be picked up from your house or impound lot and brought to HorsePower Center.
4. How long will it take to get a completed estimate?
Typically a thorough estimate can be performed in three working days. Some minor repairs can be estimated the same day.
5. What information do I need?
Insurance company name, customer contact information with phone number, and a claim number is all we need to ensure a smooth and fast repair process.
6. Do you charge for estimates?
If we perform the work to fix your motorcycle, the estimate is free. If you do not plan on us repairing your motorcycle or take the bike out of the facility, we do charge one hour of technician labor regardless of the actual time it takes to do the estimate.